Some driving licences are not being correctly validated

Incident Report for Vouchsafe

Resolved

This incident has been resolved.
Posted Aug 07, 2025 - 15:52 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 07, 2025 - 15:52 UTC

Update

We are continuing to work on a fix for this issue.
Posted Aug 06, 2025 - 15:31 UTC

Identified

Data is not being fully extracted from some driving licences.
Posted Aug 06, 2025 - 15:31 UTC
This incident affected: User verification journey.
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